At Pratixas Natural, we strive to provide high-quality natural and image-based products. Your satisfaction is important to us. This policy outlines the conditions for returns, replacements, and refunds.

1. Eligibility for Returns

We accept returns or replacements only under the following conditions:

  • Product received is damaged, defective, or incorrect
  • Product is significantly different from the description

To be eligible:

  • The request must be raised within 2–3 days of delivery
  • The product must be unused, in original packaging, and in the same condition as received
  • Proper unboxing video or clear images must be provided as proof

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or partially used products
  • Products damaged due to misuse or improper handling
  • Personal care or natural products once opened (for hygiene reasons)
  • Items purchased during clearance or special sale (unless damaged)

3. Return Process

To initiate a return:

  1. Contact us via website or email with your order details
  2. Share photos/videos showing the issue
  3. Our team will review and confirm eligibility within 2–3 working days

If approved:

  • We will arrange a reverse pickup or guide you for self-shipping
  • Ensure the product is packed securely

4. Replacement Policy

  • If a product is damaged or incorrect, we will offer a free replacement (subject to stock availability)
  • Replacement will be processed after the returned item is received and inspected

5. Refund Policy

Refunds will be initiated under the following conditions:

  • Replacement is not available
  • Return request is approved and product passes inspection

Refund Process:

  • Refunds will be processed within 5–7 business days after approval
  • Amount will be credited to the original payment method
  • In case of Cash on Delivery (COD), refund will be processed via bank transfer or UPI

6. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to our error (damaged/wrong product)
  • For approved returns, return shipping costs will be covered by us

7. Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, orders cannot be cancelled

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still not received, contact us for assistance

9. Important Notes

  • Natural products may have slight variations in color, fragrance, or texture, which are not considered defects
  • We reserve the right to reject return requests that do not meet our policy conditions

10. Contact Us

For return, refund, or support queries: